Shipping policy
At Splatterdrum, we want to make your shopping experience simple and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing Time
Orders are processed after payment has been successfully received and verified.
Please allow 1–3 business days for order processing before shipment. Processing times may be longer during holidays, promotional periods, or other periods of unusually high order volume.
Business days exclude weekends and applicable public holidays.
Once your order has shipped, you may receive a shipping confirmation email containing tracking information when available.
2. Shipping Destinations
Splatterdrum accepts orders for delivery to locations where our shipping partners and fulfillment arrangements support delivery.
Available shipping destinations, methods, and applicable charges will be displayed during checkout.
Please ensure that your shipping address is complete and accurate before submitting your order.
We cannot guarantee delivery to locations that are unsupported by our shipping providers.
3. Shipping Times
Estimated delivery times depend on your delivery location, shipping method, fulfillment location, and carrier.
Delivery estimates, when available, will be provided at checkout or through your shipping confirmation.
Please note that delivery estimates are not guaranteed unless expressly stated otherwise.
Delays may occur due to weather conditions, carrier disruptions, customs procedures, peak shipping periods, or other circumstances beyond our reasonable control.
4. Shipping Costs
Shipping charges are calculated and displayed during checkout before you complete your purchase.
The total shipping cost may vary depending on your delivery address, order contents, package weight, shipping method, and applicable promotions.
Any shipping offer or free-shipping promotion will be subject to the conditions displayed when the offer is made.
5. Order Tracking
Once your order has shipped and tracking information is available, you can follow its progress using our order-tracking page.
Track Your Order: https://googlygremlin.com/apps/parcelpanel
Please allow time for tracking information to become available after your shipping confirmation. Some carriers may take additional time to update their tracking systems.
If your tracking information has not updated for an extended period, please contact our support team for assistance.
6. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, contact us as soon as possible.
We cannot guarantee that address changes can be made after an order has been processed or shipped.
Additional charges, delivery delays, or unsuccessful deliveries may occur when an address is incorrect or incomplete, subject to applicable law and carrier policies.
7. Delayed, Lost, or Missing Packages
If your order has not arrived within the estimated delivery period, please check your tracking information first.
If the tracking information indicates that your package is delayed, missing, or has not moved for an extended period, contact our support team with your order number.
We will review the available tracking information and work with the relevant shipping provider when appropriate.
If a package is confirmed lost or otherwise qualifies for a remedy under applicable law or an applicable shipping protection service, we will work with you to determine the appropriate resolution.
8. Delivered but Not Received
If the carrier marks your package as delivered but you have not received it, we recommend checking the following:
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Your delivery location, mailbox, porch, or other designated drop-off area.
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Whether a household member, neighbor, or building reception desk accepted the package.
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The delivery details provided by the carrier.
If you still cannot locate your package, contact our support team so we can help investigate.
Please report the issue promptly and provide your order number and tracking information.
9. Damaged Packages
If your order arrives with visible shipping damage or a product is damaged during transit, contact us as soon as reasonably possible.
Please provide your order number and clear photographs of the damaged packaging and product, if available.
Keep the packaging and affected items until you receive further instructions, where practical.
We will review the information and help determine the appropriate next steps in accordance with our Return and Refund Policy and applicable law.
10. Customs Duties and Import Taxes
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country and local regulations.
Where applicable, responsibility for these charges will be indicated at checkout or otherwise communicated before purchase when required by law.
Customers should review their local import requirements before placing an international order.
11. Shipping Protection
If Shipping Protection is offered and purchased with your order, eligible shipping-related claims may be handled under the applicable terms of that protection service.
Please review the applicable coverage and claim requirements before submitting a claim.
Purchasing Shipping Protection does not guarantee that every claim will be approved.
12. Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate requests before fulfillment or shipment, but changes and cancellations cannot be guaranteed once processing has begun.
If an order has already shipped, you may need to follow the return procedure described in our Return and Refund Policy.
13. Contact Us
If you have questions about shipping, tracking, delivery delays, or a missing package, please contact us through our website.
Business Name: Splatterdrum
Website: https://googlygremlin.com/
Contact Page: https://googlygremlin.com/pages/contact
Business Address: 900 Graces Reserve Circle, Kannapolis, North Carolina 28083, United States
Please include your order number whenever you contact us about an existing order.
Thank you for shopping with Splatterdrum. We appreciate your business and look forward to helping you enjoy your next outdoor adventure.